Healthcare Practice Automation
Challenge
A busy medical practice was spending over 20 hours per week on appointment scheduling, patient communication, and after-hours call handling. Staff were overwhelmed, and patients experienced delays in getting responses.
Solution
We implemented an AI voice agent that handles after-hours calls, answers common questions, and books appointments. The system integrates with their existing practice management software and provides 24/7 availability.
Technology Used
Results
- ✓70% reduction in call handling time
- ✓24/7 patient availability
- ✓$15,000 annual savings in staffing costs
- ✓Improved patient satisfaction scores
- ✓Zero missed appointments due to after-hours calls